How do I complain to Chiltern Railways?

How do I complain to Chiltern Railways?

Chiltern Railways complaints contacts

  1. Visit Customer Services.
  2. Call Customer Services on 03456 005 165.
  3. Tweet Chiltern Railways.

How do I contact Chiltern Railways?

011 44 345 600 5165
Chiltern Railways/Customer service

Are Chiltern Railways reliable?

Customers ranked Chiltern Railways the best for punctuality and reliability for journeys to Oxford and the West Midlands, and overall 87 per cent of customers were satisfied with the train company’s punctuality, higher than the national average of 74 per cent.

When did Arriva buy Chiltern Railways?

The present Chiltern Railways franchise started in March 2002 and is currently operated by Arriva UK Trains, a subsidiary of Deutsche Bahn, Germany’s national state-owned rail operator….Key Facts.

Name Chiltern Railways
Ownership of Company Deutsche Bahn, Germany
CEO David Martin (Arriva)

Who owns Chiltern Rail?

Arriva UK Trains
Chiltern Railways/Parent organizations

Where do Chiltern Railways go?

The Chiltern Main Line is a railway line which links London (Marylebone) and Birmingham (Moor Street and Snow Hill), the United Kingdom’s two largest cities, by a 112-mile (180 km) route via High Wycombe, Bicester, Banbury, Leamington Spa and Solihull.

How do I complain about a train journey?

  1. If a complaint or comment relates to a station or ticket office, you should contact the station operator.
  2. You should always try and resolve your complaint with your rail service provider first.
  3. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers.

How do I complain to Network Rail?

Call our 24/7 national helpline on 03457 11 41 41. Use our live chat service. Use our online contact form. Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN.

Where is Chiltern Railways based?

Chiltern Railways operates commuter/regional rail passenger services from its Central London terminus at London Marylebone along the M40 corridor to destinations in Buckinghamshire, Oxfordshire and Warwickshire, as well as long-distance services to the West Midlands along two routes.

Will the Chiltern main line be electrified?

The line is not electrified, although electrification is an aspiration. The line forms part of the suburban rail networks in both cities. Commuter trains operated by West Midlands Trains run between Birmingham Snow Hill, Solihull and Leamington Spa, also to Stratford-upon-Avon.

Does Chiltern Railways have first class?

Chiltern offers only standard class, not standard and First Class as on Avanti services.

Where can I find more information about Chiltern Railways service standards?

For more information on our service standards and how we put your needs first, take a look at our Passenger Charter, speak to our managers at the Meet the Managers events or tweet us If you are delayed on a Chiltern Railways journey and the cause of the delay was within the control of the railway industry you can claim compensation.

What happens if I am delayed on a Chiltern Railways journey?

If you are delayed on a Chiltern Railways journey and the cause of the delay was within the control of the railway industry you can claim compensation. Chiltern Railways offers passengers the right to claim for delays using our own delay compensation scheme. Click here for further information on Delay Compensation.

How do I Register my Lost Property with Chiltern Railways?

There is now a separate form to register your item as lost property. Please click www.chilternrailways.co.uk/lost-property-online-form and register your item here. If you are delayed on a Chiltern Railways journey and the cause of the delay was within the control of the railway industry you can claim compensation.

How do I claim compensation for lost or stolen railway tickets?

1) Complete the online form contact us form and send a picture of your ticket to claim compensation. 2) Download the form at the bottom of this page and post it to the address on the form with the tickets you are claiming compensation on. 3) Collect a claim form from any staffed Chiltern Railways station and send it to us.