What is covered under ATOL protection?
ATOL covers package holidays that include flights, and some flight only sales. ATOL cover means that if the ATOL protected company fails and your holiday can no longer go ahead you will be entitled to a refund if you are yet to travel, and hotel costs and flights home if you are abroad.
Can I get a refund through ATOL?
Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.
What is ATOL and TTA protection?
If for any reason a travel company with an ATOL ceases trading, the ATOL scheme protects customers who had booked holidays with that firm. It ensures they do not get stranded abroad or lose money. It now covers all overseas air holidays where a flight and accommodation have been booked together.
How much does ATOL protection cost and who pays it?
What is this? ATOL is funded by travel businesses, which are required to pay a fee of £2.50 for each traveller. This is held in a fund managed by the Air Travel Trust which is used to refund, repatriate or reimburse travellers for the cost of repaying for the affected parts of their trip.
Does ATOL cover Covid?
RCNs issued after 10 March 2020 and midnight 19 December 2021 solely due to the Covid-19 pandemic will have ATOL will have ATOL protection.
What is the difference between ATOL and ABTA protection?
What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.
How long does it take to get your money back from ATOL?
We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.
What does TTA cover?
This covers holiday packages (flights and hotels plus any attraction tickets and transfers) as well as flight-only and hotel-only trips.
Is ATOL protection free?
Free to consumers, ATOL protection means: You’ll be able to finish your holiday and get home as planned if your package holiday provider goes bust while you’re away.
How long does it take for ATOL to pay out?
If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.
Will I lose my money if I cancel my holiday?
If you’ve got the right to cancel, you’ll get back any money you’ve already paid. If the terms and conditions say the company can increase the price, the company also has to offer you a refund if the cost of your holiday goes down because of changes to fuel prices, taxes or exchange rates.
Do you need both ABTA and ATOL?
While ATOL is a compulsory licensing system run by government, ABTA is a voluntary scheme that Travel agents can sign up to and become a member. ABTA has a specific code of conduct that its suppliers have to abide by in order to be certified and there is a lot of protection if things go wrong with your holiday.
What is Atol and ATOL protection?
ATOL covers package holidays that include flights, and some flight only sales. If the travel arrangements you buy are ATOL protected, you will receive an ATOL Certificate from your travel company at the time you make your payment, and you will need to keep the certificate safe.
Do I need financial protection if I book An ATOL flight?
If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Our ATOL number is 3355 and our ABTA number is W0656. Of course, we don’t leave it all to ABTA and ATOL – we’re there for you too.
Do LTAS need ATOL protection?
Unlike air travel packages, LTAs are not obliged to have ATOL protection. Although, some may include a single ATOL protected component – i.e. such as for your flights only. For this reason, it’s important to keep this in mind when booking a package holiday.
How do I know if my holiday is ATOL protected?
Make sure you are protected To make sure your holiday is protected, look for the ATOL logo in your tour operator’s brochures, adverts and websites. Your tour operator or travel agent should also be able to tell you if ATOL protection applies.